FAQs

Payments

What payment options do you accept? We have many payment options you may use. You may use Visa, Mastercard, AMEX, Discover, PayPal, Apple Pay, Afterpay/Clearpay, and Klarna.

How do I apply gift card codes or discount codes at checkout? Enter your gift card or discount code at checkout in the area where it says “Gift Card or Discount Code” and click apply. If you have trouble please email info@waltseys.com.

Shipping

How long will it take to ship my order? Most orders are shipped within 2-3 business days. Higher volume time periods, such as holidays, could result in increased shipping times.

Please note: Any orders placed on the weekend will be processed on Mondays.

Where is my order/shipping confirmation? After you place an order you will receive an order confirmation. Once USPS/UPS scans your package you will receive a shipping confirmation with a link to track your package.

I have an event soon... Is express shipping an option? Expedited shipping is a possibility pending we are notified within 1 hour of the order being placed. Please CALL 806-789-6786 with your order number and the shipping request. If you have already received an email confirming that your package has shipped you can no longer change the address or shipping speed.

Orders

How do I check my order status? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a tracking page to watch the status of your order.

I decided to change something in my order and I'd like an adjustment or to cancel and try again. How do I do that? Once orders have been placed, we are unable to alter or cancel them in any way. In order to best serve our customers and ship orders in a timely manner, we cannot make adjustments prior to the package shipping out. However, we are always ready to help offer extra sizing information and advice. Never hesitate to reach out about the best way to handle your individual situation. Please email info@waltseys.com.

Returns & Refunds

Can I return/exchange my order? We hope you enjoy your order, but if you need to return an item, we’ll be happy to issue an online store credit in place of the item. Please visit here for our full Returns & Exchanges Policy.

Please send all Returns to:

Waltseys
Attn: RETURNS
5302 88th
Lubbock, TX 79424

We are always available for questions at info@waltseys.com.